Terms of sale.

These terms govern the sale, by Edouard Larroche, sole trader operating under the name Dorynn (50 rue Galliéni, 92240 Malakoff, France — SIREN 100 063 445), of condition reports issued remotely by an accredited expert.

The client is the person, consumer or professional, who orders a report on the dorynn.com website or in the Dorynn app, whether they are the seller or the buyer of the item.

Placing an order implies acceptance of these terms, in the version in force on the day of the order. The client must be of legal age and able to enter into a contract.

Basic: a session of about 25 minutes, covering the essential points of the category protocol.

Expert: a session of about 45 minutes, covering the full category protocol.

Premium: a session of about 75 minutes, covering the full protocol, which the buyer may attend.

The content of each format is described on the Pricing page at the time of ordering.

The client chooses the category and format, describes the item (brand, model, serial number if known), declares the item’s value band, and gives their availability and email address.

Before sending, a summary shows the applicable price. After sending, the client receives a reference (DOS-…) and a confirmation email containing the link to their tracking page.

The order is offered to an expert accredited in the category. The slot is confirmed to the client by email, and by notification if they use the app.

If no expert is available, or if the item cannot be examined properly remotely, Dorynn informs the client and cancels the order at no cost.

Prices are shown in euros on the Pricing page. VAT not applicable, article 293 B of the French General Tax Code.

The price depends on the chosen format and on the value band declared by the client. The price shown in the summary is the order price: it no longer changes afterwards. Some combinations are quoted on request; the price is then confirmed in writing before any session.

If the declared value turns out to be clearly inaccurate, Dorynn offers a new price before the session; the client may accept it or cancel at no cost.

The price is only due for a session actually held. Payment terms are given to the client with the slot confirmation.

Before the session, the client may send the requested photos of the item, its accessories and its papers from their tracking page or from the app.

Each photo goes through an automatic quality check (sharpness, light, framing) which may advise retaking it. A preparatory file is then written for the expert. These analyses give no opinion on the item’s condition and never go into the report.

The session takes place over video call in the Dorynn app, at the confirmed slot. The client must have the item, a compatible smartphone, a stable connection, sufficient lighting and the requested accessories.

The expert guides the client point by point according to the category protocol. They ask for no handling that is risky for the item or the client. A point that cannot be observed is recorded as not checked, with its reason: it is never presumed compliant.

The session is not recorded. If technical conditions prevent it from being held, a new slot is offered at no extra cost.

The report is written and sealed by the expert within 24 hours after the session. It receives a reference (CST-…). At sealing, a digital fingerprint (SHA-256) is computed on its content: the report can no longer be modified afterwards, and any alteration would be detectable.

The client receives by email a link to access their report. They view it on their tracking page or in the app.

The report describes the condition observed on the day and at the time of the session. It does not cover any later change to the item. The seal guarantees the integrity of the document, not the condition of the item.

The client may send a third party, for example a buyer, a share link to the report. Anyone with this link can read the report (item, serial number, observations, expert’s name) and check its integrity. The client’s email address, rating and disputes never appear in it.

The client alone decides how this link is shared; it cannot be revoked individually.

The client may cancel their order at no cost, with an optional reason, from their tracking page or from the app, until the session starts.

Dorynn may cancel an order that has not been sealed, in particular if no expert is available or if the item cannot be examined. The client is informed by email and owes nothing.

A consumer client has fourteen days from the order to withdraw, without giving reasons, by sending their decision to contact@dorynn.com or by cancelling the order from their tracking page. They may use the model form below.

When the client asks for the session to take place before the end of this period, they acknowledge losing their right of withdrawal once the session has been held and the report delivered (article L. 221-28, 1° of the French Consumer Code). Until the session starts, they remain free to cancel at no cost.

The right of withdrawal does not apply to professional clients.

To Edouard Larroche EI (Dorynn), 50 rue Galliéni, 92240 Malakoff, France — contact@dorynn.com:

I hereby give notice that I withdraw from the contract for the provision of the service below. Order reference (DOS-…): ... Ordered on: ... Client name: ... Email address used for the order: ... Date: ... Signature (if sent on paper).

The client provides accurate information about the item and its value. They own the item or are authorised by its owner to have it examined.

During the session, they present the ordered item, follow the expert’s instructions and do not film anyone or any document unrelated to the item.

They refrain from any misleading use of the report, in particular presenting it for another item or sharing a modified version.

The report is a record of observations made remotely, through the client’s camera. It is neither a court-ordered appraisal, nor a valuation, nor an authentication, nor a guarantee of proper working. A defect that could not be observed remotely does not engage the expert or Dorynn.

Dorynn is not a party to the transaction between buyer and seller and takes no part in price negotiation.

Dorynn’s liability is limited to the price of the service concerned, except in the event of gross negligence or wilful misconduct and except for personal injury. Dorynn is not liable for a failure caused by the client, a third party or force majeure.

After sealing, the client may rate their report (score from 1 to 5 and optional comment). Ratings are used to measure service quality; they are not published.

The client, or anyone who received the share link, may dispute one point of the report or the report as a whole, within thirty days after sealing, from the tracking page or the shared report page. Each dispute receives a reference (LIT-…).

The Dorynn team examines the dispute against the recorded observations and sends its reasoned decision — dispute upheld or rejected — to its author by email. The sealed report is never modified: the decision is recorded alongside it and remains visible to the client on their tracking page.

If a client’s dispute is upheld, Dorynn offers a new session at no cost or a refund of the price paid.

The data needed for the order, the session and the report is processed in accordance with the privacy policy. The client can export their file’s data from their tracking page or from the app.

Any complaint should be sent to contact@dorynn.com, stating the file reference (DOS-…) or report reference (CST-…). A reply is given within thirty days.

If the complaint is not resolved, a consumer client may refer it free of charge to a consumer mediator, under the conditions set out in articles L. 611-1 et seq. of the French Consumer Code.

These terms are governed by French law. Failing an amicable settlement, the French courts have jurisdiction; consumers may bring proceedings before the court of their place of residence.