(d) — Frequent questions
What the report changes.
The questions sellers and buyers ask most often, before their first report.
(a) — The report
What the document says.
Does the report give an overall score?+
No. Every point is declared compliant, with a reservation or not checked. Nothing is averaged, nothing is summarised as a score.
Does the report estimate the item’s value?+
No. Dorynn describes a condition at a given date. Price remains a negotiation between seller and buyer.
Does a report with reservations devalue my listing?+
In practice, it’s the opposite: a reservation spelled out in black and white reassures more than an unproven “excellent condition”.
Is the report a warranty?+
No. It is a timestamped, sealed observation, not a commitment on the item’s lifespan.
What does the seal guarantee?+
Only the document’s integrity: once sealed, the report is timestamped, given a unique reference and can no longer be changed. The seal does not make the item’s condition indisputable: it records what the expert observed, on that date.
(b) — The session
How the video call runs.
How does the examination run?+
The expert calls you back on video and guides you step by step for 25 to 75 minutes depending on the format chosen.
Do I need to disassemble the item?+
Never. Only safe actions are requested: opening a cover designed for it, lighting an area, powering the item on.
What happens if a point cannot be checked?+
It is recorded as not checked, with the reason. A point that cannot be verified is never assumed compliant.
Can I be accompanied during the session?+
Yes. The buyer can attend the session if the seller agrees.
(c) — Ordering and timing
Before and after.
Who can place an order?+
The seller, to strengthen a listing, or the buyer, to have an item checked when it is too far to visit.
Do you have an offer for professionals?+
Yes. Dealers, workshops and auction houses can open a pro account: grouped orders, a 10 to 30% discount depending on the month’s number of reports, and a single monthly invoice payable by bank transfer within 30 days. The protocol and the expert stay the same.
What is the turnaround time?+
A slot is usually offered within 24 hours, and the report is delivered on the day of the session.
What if the session cannot take place?+
It is rescheduled at no cost, or fully refunded if the expert is unavailable.
How do I share the report?+
You receive a link to the sealed report, which you can attach to your listing or send directly to a buyer.
(d) — The item passport
The history over time.
What is the item passport?+
At its first report, the item receives a permanent Dorynn ID (DY-…). Its passport gathers all its verified reports, in order: you share it through a link, and the buyer sees the item’s history and can verify each report.
How does a new report join the passport?+
Only if the expert confirms, during the session, that the serial number observed is the one declared, in the same category. Otherwise the report opens its own passport: nobody can add an inspection to another item’s history.
Who can see the passport?+
Only the people you send its link to. It shows neither the serial number nor the identity of successive owners, and does not guarantee the item’s current condition: each report describes what was observed on its date.
(e) — The role of AI
AI prepares, the expert records.
Does Dorynn use artificial intelligence?+
Yes, to prepare and assist, never to judge. AI checks the quality of your photos before and during the session, writes a preparatory file for the expert (points to examine first, questions to ask) and suggests wording for the notes after the session.
Can AI decide the state of a point?+
No. Only the expert records the state of each point. Wording suggested by AI enters the report only after the expert has reviewed and approved it, and the expert remains its sole author.
Who sees the preparatory file?+
Only the expert handling the file. It is an aid to prepare the session: it does not enter the report, and neither the client nor the buyer sees it.
Another question
Ask it before ordering.
(e) — Write to Dorynn
A question, a detail to check?
The form goes straight to the Dorynn team. You receive a tracking reference and a reply within two business days.
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